FAQs
Find answers to our most frequently asked questions about sizing, orders, shipping and returns.
What size should I choose?
Please refer to our Size Guide for detailed measurements and fit guidance to help you find your perfect size. If you’re still unsure or are between sizes, please don’t hesitate to contact us before placing your order—we’ll be happy to help you choose the best fit.
How should I care for my swimwear?
Each Sabbia Swims piece is thoughtfully crafted using premium fabrics designed to be worn and loved for seasons to come. To help preserve the quality, colour and fit of your swimwear, we recommend rinsing it in cold water after each wear, gently hand washing with a mild detergent, and drying it flat in the shade. Avoid tumble drying, bleach, harsh chemicals and rough surfaces. Please note that prolonged contact with chlorine, tanning products, sunscreen and oils may cause discolouration or damage to the fabric.
Will sold-out items be restocked?
Some of our styles may be restocked, while others are produced in limited quantities. Join the Sabbia Club or sign up for back-in-stock notifications to be the first to hear about new arrivals, exclusive launches and restocks.
Can I change or cancel my order?
Once an order has been placed, we are unable to guarantee changes, cancellations or the combination of multiple orders, as we aim to begin processing orders as quickly as possible.
If you need assistance with your order, please contact us as soon as possible at sabbiaswims@gmail.com. While we cannot guarantee that changes can be made, we’ll always do our best to help where possible.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Please note that orders shipped outside of the United Kingdom are sent on a Delivered Duty Unpaid (DDU) basis. This means any import duties, taxes or customs fees that may apply are determined by your local customs authority and are the responsibility of the customer. These charges are not included in the purchase price or shipping cost.
How long will my order take to arrive?
Orders are typically processed within 1–3 working days of being placed.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking information.
Delivery timeframes vary depending on the shipping method selected at checkout and your delivery destination. Please note that delivery times are estimates and may vary during busy periods or due to circumstances outside of our control.
Can I return my order?
Eligible items may be returned within 14 days of delivery for store credit, provided they are unworn, unwashed, with all tags attached and the hygiene liner intact. Due to hygiene reasons, we cannot accept returns if the hygiene liner has been removed. For full details, please refer to our Returns Policy.
Do you offer refunds?
We do not offer refunds for change of mind. Eligible returns that meet our return requirements will be issued as store credit. If your item arrives faulty, damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible. For full details, please refer to our Returns Policy.
How can I contact you?
If you have any questions, we’re here to help. You can reach us anytime at:
Email: sabbiaswims@gmail.com
We aim to respond to all enquires as quickly as possible, typically within 1–3 business days.
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